<重要なお知らせ> Sakuraシグネチャースネアドラム 交換対応のお知らせ



現在、交換分のSAKURAシグネチャースネアドラムが入荷し、順次交換対応をさせていただいておりますことをまずはご報告いたします。
さて、交換にあたりまして、これまでのところまだ弊社へご連絡を頂けていないお客様が若干いらっしゃいましたので、大変恐縮ではございますが、この度あらためてご案内申し上げる次第です。重ねてのご案内となりますが、下記をご確認いただき、大変お手数をお掛けいたしますが、要項に沿ってご連絡を賜れますと幸甚に存じます。
先日発売いたしました“Sakuraシグネチャースネアドラム (品番:YS1455S/B)”に関しまして、一部外装の仕上げが本来の仕様と異なっていることが判明いたしました。
すでにご購入されたお客様を始め、関係各位には多大なるご迷惑をお掛けいたしましたことを、心よりお詫び申し上げます。 つきましては、下記のように交換回収の対応をさせていただきますので、何卒ご理解ご容赦賜ります様お願いいたします。
■対象商品:
Pearl Sakuraシグネチャースネアドラム (品番:YS1455S/B)
■本来の製品と異なる点:
本来、マット仕上げ(艶なしカバリング)であるべき商品が、グロス仕上げ(艶ありカバリング)であること。
■対応方法:
出荷済み全ての台数分を新品製造し、迅速に交換対応を行います。
■交換までの流れ:
①下記のQRコードまたはこちらより問い合わせフォームに入力の上、送信をお願いします。
ご入力いただいた情報が確認でき次第、パール楽器製造株式会社の担当者より、お客様に直接ご連絡を差し上げます。
※入力例を下記に添付しますので、ご参照の上、入力のご対応をお願いいたします。
差支えない範囲で、シェル内面に貼られているステッカーに記載のシリアル番号と、
スネアドラム全体が確認できる画像を入力していただけますと幸いです。
※シリアル番号はシェル内面に貼られているシールに記載しております。
また、大変勝手ながら交換の受け付けを 2021年6月30日(水)まで とさせていただきたく、誠に恐れ入りますが、上記の要項をお客様の方で確認され次第、ご連絡を頂戴できますと大変幸いでございます。
■問い合わせ
お問い合わせ窓口(パール楽器製造株式会社 本社/企画課 TEL:047-484-9111)
平日(土日祝日除く)/午前10時~午後5時
(年末年始/12月28日午後1時まで。12月29日~1月4日を除く)
本件、改めましてお詫び申し上げます。
引き続きどうぞよろしくお願い申し上げます。
パール楽器製造株式会社
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